Shipping policy

1. Processing TimesOrders are processed within 1–3 business days.

During high‑volume periods, processing may take up to 5 business days.

You will receive a confirmation email once your order has shipped.2. Shipping Rates & Delivery TimesShipping rates are calculated at checkout based on your location and order weight.Typical delivery windows:Standard Shipping: 5–10 business daysExpedited Shipping: 2–5 business daysInternational Shipping: 7–21 business days

Delivery times are estimates and may vary due to carrier delays, customs, or weather conditions.3. Order TrackingOnce your order ships, you will receive a tracking number via email.

Tracking updates may take 24–48 hours to appear.4. Incorrect or Incomplete AddressesPlease double‑check your shipping information.

We are not responsible for delays or lost packages due to incorrect addresses.

If you need to update your address, contact us within 12 hours of placing your order.

5. Lost, Stolen, or Damaged PackagesIf your package is marked “delivered” but you did not receive it:Check with neighbors or your local post officeWait 24 hours for possible carrier updatesIf your item arrives damaged, contact us within 48 hours with photos so we can assist with a replacement or claim.6. International Customs & FeesInternational orders may be subject to customs fees, taxes, or import duties.

These charges are the responsibility of the customer.

7. Pre‑Orders & BackordersIf your order contains a pre‑order or backordered item, your entire order may ship together once all items are available unless otherwise stated.8.

Contact UsFor shipping questions or help with your order, reach out anytime.

pawsandpolishhomeco@gmail.com